Autism Association of Western Australia
AUTISM ASSOCIATION OF WESTERN AUSTRALIA PARTNER WITH ILLUMINANCE SOLUTIONS
TO REDUCE RISK AND DELIVER BETTER SERVICE TO PEOPLE WITH SPECIAL NEEDS
Autism Association of Western Australia (AAWA) is the largest specialist lifespan organisation in Australia providing services to people with Autism. AAWA ‘s mission is to advance the personal development, equality of opportunity and community participation of people with autism.
To improve service quality and meet the new Quality and Safeguarding Frameworks in the National Disability Insurance Scheme (NDIS), AAWA partnered with Illuminance to deploy a set of user-friendly incident reporting forms on Microsoft SharePoint.
The solution provided by Illuminance enabled AAWA to replace paper-based work incident reporting; and the introduction of a central management system for incident data ensured that the coordination of follow up activities became significantly easier and that compliance requirements were achieved.
The new system, now in use by AAWA, enables a straight-forward process for incident search and information location functions. Role-based security is applied to protect client privacy and then incident information is visualised on Microsoft Power BI reports. This is the key in the refinement of incident response and quality improvement strategy as it enables incident analysis and forecasting.
The user-friendliness of the system has led to a swift adoption by the organisation, and the single point of entry for incident data is streamlining operations – providing efficiencies for AAWA staff and improvements in the customer experience for AAWA service users. This has all been achieved without adding any overhead costings.
AAWA is thrilled with the smooth implementation of incident reporting and management system on Microsoft SharePoint and they are taking full advantage of the ability to scale this solution to match their impressive business growth. They have been delighted that working with the Illuminance team has resulted in such positive benefits for the company and they are looking forward to further product implementations in the future.