People Who Care
People Who Care is a not-for-profit volunteer service provider established in 1980. They provide volunteer support to people in financial or social hardship with little family or community support.
Their vision is to build resilient communities through the engagement of willing volunteers, helping others in need. They do this by providing practical support to people, such as home maintenance, gardening, transport, social and community participation.
People Who Care partnered with Illuminance Solutions to implement AvantCare (built on Microsoft Dynamics 365 and SharePoint) as a full client and stakeholder solution across their different locations in Western Australia.
The deployment of the AvantCare enabled People Who Care to manage their end- to-end customer engagement more efficiently. They did this by optimising the customer engagement process so that home maintenance, gardening, transport, social and community participation were all managed by central support team. These areas were previously managed independently, causing inefficiencies and poor communication.
The AvantCare solution provided by Illuminance enabled People Who Care to replace numerous paper-based workflows, whiteboard schedules and many complex excel spreadsheets. The multi-level solution in the form of a centrally managed system for customer engagement ensured that the coordination of all activities and end-to-end customer engagement processes became significantly simpler resulting in an improvement to customer service and employee productivity across the organisation.
By using AvantCare to innovate its business and processes, People Who Care improved its market position, increased access to support in its community, and helped promote better client outcomes.
benefits of people of care using microsoft dynamics crm
Improve resource utilisation across different business units;
Optimised client engagement and service delivery process;
A single source of truth for all client information;
Simplify complex funding and billing process and
Enable integration with third party applications.