scosa was established in Adelaide, South Australia in 1950 and continues to provide vital in-home and community services and support to hundreds of South Australians living with a range of physical and intellectual disabilities, including: cerebral palsy, autism, down syndrome, vision and hearing impairment and acquired brain injury.
The organisation operates from hubs in Adelaide and across regional South Australia: providing tailored support and programs, creating fun and engaging activities and enabling every participant to have an opportunity to maximise their independence and fulfil their potential.
In many respects, scosa’s hubs act as a base, with clients also actively engaged in the community participating in sport, recreation and learning centres, concerts and other activities with scosa staff.
scosa partnered with Illuminance Solutions to implement AvantCare (built on Microsoft Dynamics 365 and SharePoint) in order to provide an efficient and effective system that would assist with business operations across different hub locations in South Australia.
The solution provided by Illuminance had many features that provided positive results for the organisation. It enabled scosa to replace paper-based workflows as well as many complex excel spreadsheets – making job tracking and other tasks much simpler. The introduction of a central management system for customer engagement ensured that the coordination all activities and end-to-end customer engagement process became significantly more streamlined and that, above all, the multi-level solution improved customer service and employee’s productivity across the business.
With the implementation of AvantCare, scosa was able to activate scosaConnect. ScosaConnect is a centrally managed customer service centre which is now equipped to professionally conduct all relevant tasks including client onboarding, scheduling, rostering and client engagement. This new area of the business was only made possible with the new Dynamics 365 system. It has the benefit of allowing individual hub locations to be relieved of administration tasks so that they can now dedicate more time to assisting their clients.
By using AvantCare to innovate its business and processes, scosa will improve its market position, increase access to support in its community, and help promote better client outcomes.
benefits of scosa using microsoft dynamics crm
A centralised system to exchange real-time information across many hub locations;
Effective task management;
Faster handling of different processes;
More efficient access to information;
The most important information available in a single place;
Simple analytical tools and intuitive creation of reports;
Seamless integration with external IT systemsA