2019 Microsoft Global Partner of the Year Award
- Partner for Social Impact -
Empowering Care Providers with Client-Centric Toolsets
AvantCare is an integrated client and services information management platform. The platform facilitates client-centric business processes and at the same time, stays agile to support business objectives - this is AvantCare's main differentiating characteristic from other solutions. AvantCare enables a client-centric information management approach that links together data about activities performed by a care provider's various functional groups.
Improve efficiency in service planning and delivery;
Support complex funding and service delivery requirements for both block and individualised funding;
Reduce delay in NDIS and other funding claims;
Accurate record of case notes and time-sheets;
Manage skills, competency and ratio compliance;
Manage complaint and incidents in NDIS quality and safeguard framework;
Improve internal collaboration and client engagement;
Establish clear roles and responsibilities in service delivery;
Improve transparency and visibility.
MODULES & CAPABILITIES
Scheduling & Rostering
Deliver Client centric schedules based on client demands;
Simplify rostering by Recurring scheduling templates and prefer support workers for client schedule;
Complied with NDIS and other compliance on skill compliance, client staff ratio and record keeping;
Speed up rostering process by filer support workers with right skills, travel distance and availability;
Minimise cost in travel time and distance.
Improve engagement in referral and client on-boarding process;
Reduce administration by integrated website enquiry form (optional);
Improve service budget utilisation in service agreement set up and ongoing funding management;
Manage client risk in medical conditions and risk assessment;
Deliver evidence base outcome via goal progress tracking;
Complied with client record keeping in case notes and service recording;
Simplify billing in individualised (e.g. NDIS) or Block funding (e.g. Mental Health Commission) billing calculations;
Reduce claiming delay in NDIS and DEX integration;
Support Medical Care integration (optional).
Designed to simplify and reduce admin time for support workers;
Access to the right level of information including work schedule, client information, emergency contact detail, medical conditions and case notes history;
Simplify work in leave requests and availability management;
Reduce delay in internal referral and incident reporting.
Increase transparency in support schedule, service history and funding balance;
Conveniently update contract details and service preferences.
Reporting & Business Intelligence
Powered by leading analytic and business intelligence platform – Microsoft Power BI;
Visualise key business information such as client number, service revenue, resource utilisation and other KPIs;
Gain new business insights and make data-driven decisions;
Be informed on service standards and service delivery status;
Capability to connect beyond CMS, finance and payroll. Visualise data from health monitoring services, building maintenance and other data sources.
Secure storage on client documents such as assessments, service agreements and medical documents;
Simplify document version control and collaboration;
Getting more done via document template and workflows.
Transform client engagement process via lead prioritisation, automate hand-off and track progress with shared information;
Act upon strategic segments with AI-driven insight;
Improve marketing ROI in multichannel campaigns, personalise buyer experience and survey customers;
Simplify event management.
Simplify volunteer on-boarding process;
Centralise Management of volunteer skills, preferences, certificate and other core volunteer information;
Accurate recording of contribution and provide recognition.
Manage corporate donation, fundraising program and planned giving in one source system;
Demonstrate social impact in distribution and different indicators.
Security & Compliance Information
Hosted in secured Australia data centre with geo-redundancy;
Simplified access control via Active Directory integration;
Roles based security for each;
User audit history.
Manage incidents and complaints in accordance with NDIS Quality and Safeguarding framework;
Evidence on incident management for audit;
Stay informed via report notification and escalation workflow;
Quality monitoring and improvement.
Capture NDSI Practice Standards and Quality Indicators performance longitudinally;
Involve frontline support worker, quality manager or even client and their family.
Payroll & Award Interpretation
Simplify timesheet and payroll process;
Covers common Awards including;
Social, Community, Home Care and Disability Services Industry Award 2010 [MA000100];
Aged Care Award 2010 [MA000018];
Clerks—Private Sector Award 2010 [MA000002] and
Other awards listed on Fair Work Commission.
Signal touch payroll ready;
Simplify leave management.
Attract, Offer & On-boarding
Unify candidate profile, pools and pipelines;
Improve the candidate experience;
Accelerate offer acceptance and;
Build a high-performance team.
Increase retention with the career path and professional development;
Elevate performance and feedback;
Make sound decision based on analysis.
Streamline integration with NDIS and other Claiming processes;
Manage all account payable and receivable;
ATO report ready.
Partners & Supporters
Awards & Recognitions
MICROSOFT Partner of the Year Award 2019
Partner for Social Impact
ITAC 2017 - Awarded High Commendation in Category 5:
Best workforce efficiency or quality improvement solution
ITAC 2017 - Nominated as:
Best aged care software development and/or deployment
ACS Digital Disruptors Awards 2017 - Nominated as:
Service transformation for the digital consumer - Not for profit
Finalist in three categories for WAiTTA INCITE Awards (2017):
Most Impactful Social Benefit
Most Innovative Collaborative Technology
Most Effective Platform