AvantCare
Built-in Collaboration
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AvantCare CLIENT & SERVICE INFORMATION MANAGEMENT

Empowering care providers with our client-centric toolset

 
 
 
 

Optimal Cloud Solution
for Care Providers

AvantCare is an integrated client and services information management platform.  The platform facilitates client-centric business processes and at the same time, stays agile to support business objectives – this is AvantCare's main differentiating characteristic from other solutions.

AvantCare enables a client-centric information management approach that links together data about activities performed by a care provider's various functional groups.  Care providers can make decisions with real-time and credible information.

AvantCare facilitates processes all along the client journey right from the first conversation where a person identifies a need, through to assessment, funding applications, service planning, service delivery, NDIS reporting and even client feedback.  Client touch points along their journey are captured and linked together through AvantCare's system components.

AvantCare supports care providers in developing a client-centric business model so delivery can be personalised, yet sufficient autonomy is maintained to provide quality care to clients.

 
 
 

AvantCare Capabilities

 
 

engaging clients

  • Transition Prospect to Client
  • Manage Client Communications
  • Manage Client Information
  • Empower Client with Client Service Portal
 

empower delivery team

  • Care Worker Mobility
  • Internal Collaboration
  • Office 365 Integration

Plan client care

  • Manage Service Catalogue and Service Pricing Integrated with NDIS
  • Build Client Care Plan and Track Care Budgets
  • Support Client Choice and Control Over Care Plan and Care Budget

deliver client care

  • Schedule and Roster Care Personnel
  • Track Client Care Budgets
  • Manage On-Site Service Delivery and Outcomes
  • Facilitate Internal Collaboration
  • Gather Client Feedback
 

RECORD and REPORT

  • NDIS Billing
  • Integrate with Payroll and ERP
  • Export Data to External Systems
  • Operational and Analytical Management Reporting
     
     

     
     
    We are excited about the possibilities this new platform offers us. As consumer-directed care shapes the disability sector, MSWA is committed to employing innovative solutions to better meet the needs of our Members and Clients and their families.

    This solution also helps us to streamline processes and create more efficiencies and enhances staff satisfaction through improved access both on and off site.
    — SUE SHAPLAND, GENERAL MANAGER MEMBER SERVICES, MSWA
     
     
     

    See the video about how the AvantCare Solution has helped MSWA deliver better client services.

     
     

     
     

    When the Client Needs It Most

    Client Information Management

    AvantCare's Client Information Management component orchestrates client service planning and client service delivery activities.  This component manages information and facilitates collaboration at all key stages of client journeys:

    • Client Engagement – AvantCare captures details of individuals and manages transition of clients through various stages of engagement: initial contact, assessment, funding application, service planning, service delivery and feedback.  AvantCare is integrated with Microsoft Office 365 and also provides the capability to track client-related communications history.
    • Client Record – AvantCare securely stores health information along with client documents
    • Service Planning – the provider's entire service catalogue is stored in the system which is used to create and manage client-tailored service plans linked to the life goals set by clients.
    • Service Delivery – this key stage requires close collaboration between various groups who coordinate and provide care.  AvantCare assists in coordinating these efforts through a flow of internal referrals.
    • Scheduling – to support delivery of care service in client homes, using AvantCare, coordinators can manage the scheduling of care workers and the creation of an overall roster based on client preferences and care worker profiles.  This requires capturing any client preferences, tracking care worker availability, and storing care worker profiles, including skill sets and location.
     

    Care Worker Mobility

    The Mobile application component facilitates day-to-day activities of care workers including:

    • Scheduling service requests (planned and ad hoc)
    • Care worker schedule confirmations
    • Service delivery history
    • Availability Tracking and Time Off Management
    • Access to care procedures and client care plans
     

     

    Client Service Portal

    Clients use the service portal component of AvantCare, which can be updated to include a care provider's branding, to access all essential service information, interact with their care team, read relevant articles and other published content.  Not only will the portal contribute towards service delivery efficiency, but will also establish a two-way communication link between provider and client.  This creates assurance and support for clients, carers and client families.

    • My Care Goals
    • My Care Plan
    • My Care Budget
    • My Care Schedule
    • Service History
    • Chat With Care Team
    • Provide Feedback
    • Respond To Surveys
    • Read Announcements and Other Provider Content
     

     

    ITAC 2017 - Finalist in Category 5:

    • Best workforce efficiency or quality improvement solution.

    ITAC 2017 - Nominated as:

    • Best aged care software development and/or deployment.

    ACS Digital Disruptors Awards 2017 - Nominated as:

    Service transformation for the digital consumer - Not for profit.