A complete accessibility refresh of the AvantCare mobile app
Improved mobile app experience for support workers
A good graphical user interface should be easy to use and understand for everyone.
The AvantCare mobile app was designed to simplify and reduce admin time for support workers, and for support workers to access to the right level of information that they need in their everyday tasks and activities.
This includes being able to access work schedules, and critical client information such as emergency contact details, medical conditions, and if there’s any risks they’re exposing themselves to. Information about all interaction the client has had with previous staff members is available, they can log their transport and leave requests and availability management is also simplified.
The mobile app also reduces delay in internal referrals and incident reporting. With Office 365 integrated the capability to track client-related communications and case notes history is available at the support workers fingertips, ensuring they have all the information they need to best perform in their everyday tasks.
This year, we spent much effort looking at accessibility and user interface, and we did extensive front end user research to create a completely refreshed mobile app with enhanced user experience for the support workers.
Collaboration and Communication is part of illuminance Solutions’ core values, and our design philosophy reflects the same. The first step to designing inclusively is getting to know the users and understanding their needs. This helps our designers create a product that is flexible, functional, and enjoyable for all. Throughout the year, we have been gathering feedback from AvantCare clients and users, for a collaborative approach in improving the user interface. Then we consolidated the feedback we had received along with other suggestions made, and we designed a whole new mobile app user interface.
Accessibility for all
While the support workers themselves may be working on a daily basis with clients living with disability, and while their AvantCare access was made accessible from the get-go, we realised that the support worker and the management side of AvantCare was not optimised in the same way. Everything must be accessible, and the new mobile app’s accessibility features includes;
Ease of navigation
A cleaner and simplified interface
Large, bolder fonts with greater contrast
We have been on a roadshow to a number of selected clients all over Australia and the positive feedback we have received on the new and refreshed UI and improved user experience have been overwhelming.
The new user interface will lead us into 2023, and more good things are coming as we will continue to roll out additional AvantCare features that help our support workers be more informed about a job.
The updated AvantCare mobile app will be rolled out to existing clients starting in December.