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Using technology to strengthen compliance, workforce visibility and financial sustainability
Livit Disability Support is a South Australian disability services organisation that empowers people living with disabilities to live life their way. Backed by more than 40 years of experience and shaped by the voices of the people it supports, Livit has evolved its brand to be accessible, energetic and community-centred, placing person-centred support and meaningful relationships at the heart of everything it does. The organisation works closely with local communities across regional South Australia, delivering flexible, responsive and high-quality NDIS supports focused on individual goals and meaningful outcomes.
Business impact
Livit identified a clear opportunity to strengthen its operational foundations in a complex and evolving NDIS environment. By partnering with illuminance Solutions and implementing AvantCare as the core of a connected digital ecosystem, Livit has achieved:
- Improved organisational visibility across service delivery, workforce and finance, enabling faster and more confident decision-making
- Stronger governance and data integrity through the reduction of manual processes and duplicated data entry
- Enhanced financial oversight with consolidated reporting across integrated systems
- Greater workforce engagement supported by mobile access and streamlined workflows
- Improved compliance readiness through structured documentation and audit transparency
Opportunity
Operating in the NDIS sector presents ongoing regulatory, workforce and financial complexity. Livit viewed this environment as an opportunity to modernise its systems and create a more connected, resilient operating model.
Priority areas included:
- Meeting evolving NDIS and NDIS Quality & Safeguards Commission requirements
- Managing SCHADS Award interpretation and payroll complexity
- Supporting flexible, participant-led service delivery
- Strengthening workforce engagement and retention
- Improving financial sustainability and cost visibility
- Reducing administrative duplication across multiple systems
Disconnected technologies limited end-to-end visibility across operations, finance and service delivery. Livit sought to establish a unified platform that could integrate with existing specialist systems while creating a single source of truth across the organisation.
Approach
Livit adopted a process-first transformation approach. The organisation mapped the end-to-end participant journey, reviewed key operational workflows, and identified opportunities to streamline compliance and reporting processes.
Rather than replacing every system, the focus was on designing a holistic digital architecture that enabled systems to work together seamlessly. AvantCare was positioned as the central operating platform, integrating with payroll, finance, HRIS and other specialist technologies to enable consistent data flow and cross-functional visibility.
Solution
AvantCare was implemented as the core care and operational platform, built on Microsoft Dynamics 365 and Power Platform. Through secure integrations with existing business systems, it created a connected digital ecosystem across service delivery, workforce management, finance and reporting.
Key capabilities included:
- Integrated participant and service management with structured compliance tracking
- Mobile workforce enablement with real-time shift visibility and on-the-go documentation
- Workflow automation connecting operations with HR, payroll and finance systems
- Consolidated dashboards drawing data from multiple systems to provide a unified organisational view
Outcome
By positioning AvantCare as the central integration layer within a broader technology landscape, Livit has strengthened collaboration, reduced fragmentation, and improved enterprise-wide visibility.
The organisation now operates with greater confidence in its data, stronger financial oversight, improved workforce engagement, and enhanced transparency in compliance while maintaining the flexibility to evolve its technology ecosystem over time.
Leadership Perspective
“This transformation wasn’t just about implementing software. It was about giving our teams the visibility, confidence and tools to deliver consistent, high quality support. AvantCare has helped us connect our entire organisation and make better decisions every day.”
Karin Barry,
Director Business Services, Livit Disability Support
Technology Partner Perspective
“NDIS providers need more than software. They need systems that are audit-ready every day, support workforce sustainability and provide real financial visibility. With Livit, we focused on building a connected platform that strengthens governance while remaining simple for frontline teams.”
Vincent Lam,
Principal Consultant, illuminance Solutions
What’s Next
With a strong digital foundation in place, Livit is now exploring:
- AI enabled smarter scheduling
- Workforce optimisation tools
- Predictive planning and analytics
- Enhanced participant insights
- Continued digital innovation
The organisation is now positioned to lead through sector change, not just respond to it.
Why this matters for NDIS providers
Livit’s journey highlights what is possible when technology, leadership and purpose align.
Key outcomes achieved:
- Stronger compliance confidence
- Improved workforce visibility
- Better financial insight
- Reduced administrative burden
- Scalable systems for growth
AvantCare enabled Livit to move from fragmented systems to a connected, future-ready operating model.
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Transform your NDIS organisation with AvantCare
If your organisation is experiencing:
- Increasing NDIS compliance pressure
- Workforce and rostering complexity
- Margin and financial visibility challenges
- Multiple disconnected systems
- Limited operational insight
AvantCare can help you build a connected, compliant and future-ready organisation.
Book a strategy discussion with our team
See how leading NDIS and care providers across Australia are using AvantCare to:
- Strengthen compliance and audit readiness
- Improve workforce visibility and utilisation
- Gain real-time financial insight
- Reduce admin overhead
- Scale sustainably
Contact illuminance Solutions today
To explore how AvantCare can support your organisation.